At Tool Nomic Sales, we’re committed to providing professional tradespeople and serious DIYers with high-quality tools and reliable service. Below you’ll find answers to common questions about our products and services.
Product Questions
What types of tools do you specialize in?
We specialize in professional-grade tools across several categories including:
- Measuring and Precision Tools
- Mechanic Tools
- Pneumatics and Compressors
- Power Tool Accessories
- Stationary and Workshop Tools
- Striking Tools
- Welding Tools
Are your tools suitable for professional use?
Absolutely. We carefully select our products to meet the demands of professional tradespeople. Our tools are designed for durability, precision, and performance in demanding work environments.
Do you offer product warranties?
Most of our products come with manufacturer warranties. Please check individual product listings for specific warranty information. If you need assistance with a warranty claim, contact us at [email protected].
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods:
- Standard Express Shipping: via DHL or FedEx (10-15 business days after dispatch) – $12.95 flat rate
- Free Economy Shipping: via EMS (15-25 business days after dispatch) – Free on orders over $50
How long does order processing take?
Orders typically ship within 1-2 business days from our San Diego warehouse. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes, we ship worldwide with the exception of some remote Asian regions. Our global shipping solutions ensure your tools arrive safely no matter where you’re located.
How are my tools packaged for shipping?
We take great care in packaging your precision tools. They arrive in either factory-sealed or reinforced packaging to ensure they reach you in perfect condition.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in their original condition with all packaging and accessories. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience. All transactions are secured through our encrypted checkout process.
Is my payment information secure?
Absolutely. Your payment security is our priority. We use industry-standard encryption to protect all transactions, and we never store your full payment details on our servers.
Do you offer bulk discounts?
Many of our trade customers combine orders with coworkers to qualify for free shipping while keeping individual tool costs down. For large quantity orders, please contact us directly at [email protected] for potential volume discounts.
Account & Order Management
How do I track my order?
Once your order ships, you’ll receive an email with tracking information. You can track your package every step of the way through our premium carrier partners (DHL, FedEx, or EMS).
Can I change or cancel my order after placing it?
We process orders quickly to get your tools to you as soon as possible. If you need to change or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t already shipped.
What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll work quickly to resolve the problem, whether that means sending a replacement or processing a refund.
Didn’t find the answer you were looking for? Our customer service team is always happy to help. Contact us at [email protected] for personalized assistance with your tool needs.