Privacy Policy

At Tool Nomic Sales (“we”, “us”, or “our”), we value the trust that professional tradespeople, workshop managers, and serious DIYers place in us when purchasing our industrial-grade tools and equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website toolnomic.com or make purchases from us.

1. Information We Collect

We collect information necessary to process your orders and provide professional-grade service:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our payment partners)
• Business Information: Company name, tax identification numbers (for business purchases), purchase order numbers
• Transaction Data: Purchase history, product preferences, payment method details (without storing full card numbers)
• Technical Data: IP address, browser type, device information, pages visited (for site optimization)
• Communication Data: Customer service inquiries, feedback, and survey responses

2. How We Use Your Information

Like our precision-engineered tools, we use your data efficiently and purposefully:

• Process and fulfill your tool and equipment orders with industrial-grade reliability
• Provide secure payment processing through our military-grade encrypted systems
• Offer customer support with the same urgency you expect when needing tools
• Improve our website functionality and product offerings for professional users
• Send order confirmations, shipping notifications, and invoices
• Conduct fraud prevention and security checks
• Comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We treat your data with the same discretion professionals expect:

• Service Providers: Share necessary information with payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers under strict confidentiality agreements
• Business Transfers: In case of merger, acquisition, or asset sale, customer information may be transferred
• Legal Requirements: Disclose information when required by law or to protect our rights and safety
• Bulk Purchases: Workshop managers coordinating team orders may receive consolidated order information

We do not sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your data with the same rigor we apply to tool quality control:

• All transactions protected by 256-bit SSL encryption
• PCI-DSS compliant payment processing
• No storage of full payment details on our servers
• Real-time fraud monitoring systems
• Regular security audits and system updates
• Data stored on secure servers with limited access

While we implement robust security measures, no internet transmission is 100% secure. We encourage professionals to use strong passwords and protect their login information.

5. Your Rights and Choices

You have control over your information, just as you control your tools:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications (transactional messages will continue)
• Restriction: Request limitations on processing your data
• Portability: Request transfer of your data to another service provider

To exercise these rights, contact us at [email protected]. We may verify your identity before processing requests.

6. Cookies and Tracking Technologies

Our website uses essential and functional technologies:

• Essential Cookies: Required for site functionality, shopping cart, and secure checkout
• Performance Cookies: Help us improve site performance for professional users
• Analytics: Understand how tradespeople navigate our site to improve tool discovery

You can manage cookie preferences through your browser settings, though disabling essential cookies may affect checkout functionality.

7. International Data Transfers

As we serve professionals globally (excluding some remote Asian regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Children’s Privacy

Our industrial tools and equipment are intended for professional use. We do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

9. Changes to This Policy

We may update this policy as our business evolves or regulations change. The updated version will be posted on our website with a new “Last Updated” date. For significant changes, we may notify professional customers directly.